Please note that we are not despatching any orders between Tuesday 12th September 2017 and 9am on Monday 6th November 2017. If you have placed your order before the cut-off time, it will be despatched before we fully close and you will receive a despatch email in the usual way.
This closure period is due to Laura having major surgery. As many of you know, Laura is the face of Ouch! and one of her many tasks includes single-handedly managing all things related to sales and customer services. Whilst we could try and stay open whilst Laura recovers, we would be extremely stretched and we are concerned that it will affect the first-class service that we pride ourselves on. Rather than provide a less than perfect service to our customers, we have decided to take the opportunity to fully close and use the time instead to work on and improve some important areas of our business.
We would like to thank you for your patience and apologise for any inconvenience this might cause to you. We look forward to being of service to you when we re-open on Monday 6th November 2017. If you have any questions please use our Contact Form and we will get back to you upon our return.