Terms & Conditions

We offer one of the largest retail collections of the latest body piercing jewellery items in the UK. With a massive choice of designs, materials, sizes and colours to suit every occasion and taste, you are sure to find the perfect piece you are looking for right here in our online catalogue. We are extremely committed to our customers and want you to be totally delighted with both your order and our level of service. We keep our customers informed via email every step of the way, from point of order to date of despatch. Read more in About Us.

Our website is really easy to use. All of our product ranges are neatly categorised so that you can quickly find what you are looking for. If you see something that you would like to purchase, just add it to your basket. You can review your basket at any stage simply by selecting 'View Cart' at the top of the page. When you have everything that you require in your basket, select 'Checkout' at the top of the page where you will be asked to enter some details to enable us to process and deliver your order. After you have successfully made your payment, your order will be submitted to us and you will receive an automated email from us a few minutes later. You may need to check your junk/spam folder if the email does not arrive in your inbox - if this is the case, and to ensure that you receive all subsequent email updates relating to your order, you should add orders@(our domain name) to your safe list/email address book.

Please see Delivery Prices for the latest delivery pricing information.

We aim to despatch all orders within one business day. Please see Despatch Times for more information.

We accept payment by Visa, Visa Debit, Visa Electron, MasterCard, Diners, JCB, Discover and American Express. In addition, you can pay via your PayPal account:-



Make your payment method choice by selecting either 'Debit/Credit Card' or 'PayPal' from the 'Payment Method' box which you will find during the check-out process.

If you choose to pay with your debit or credit card, you can be secure in the knowledge that your payment will be processed securely on our behalf by leading payment service provider Opayo by Elavon. Opayo is the new name for Sage Pay. Take peace of mind in knowing that every aspect of Opayo's security technology is PCI DSS Level 1 compliant - that's the highest possible level of card data security:-



The currency displayed on our website is United Kingdom pounds (GBP, with the '£' symbol). If you are paying with a card that has been issued from outside the UK then your transaction will be converted by your card-issuing organisation into your local currency at the exchange rate applicable on the date of your transaction. Please contact your card-issuing organisation if you would like to know the exact exchange rate that will be applied to your transaction. Otherwise, to give you an idea of approximate current mid-market conversion rates in your local currency, try using the XE.com Currency Converter.

Sorry, we do not accept any payments by cheque or postal order.

Don't worry if you're not sure about ordering something - we offer a full 60-Day No-Quibble Guarantee just in case you buy something and then later change your mind.

The easiest way to contact us is by email - please visit our Contact Us page to complete our online contact form. After submitting your enquiry, you can expect to receive our reply within one business day. We are open Monday to Friday from 9am to 5pm, however we operate extra sessions during busy periods and so you may find that you receive a reply outside of our standard hours.

For your peace of mind our full contact details are below:-

Ouch! Body Jewellery
53 Catforth Avenue
Marton
Blackpool
Lancashire
FY4 4SF
United Kingdom

Telephone: +44 (0) 1253 310265

We are happy to refund any unopened item that you wish to return to us within 60 days from the date that we despatch your order. The item must remain sealed in its clear bag, and the seal itself must neither have been opened nor tampered with. Your return must be approved by us BEFORE you post your goods back - unfortunately we cannot accept any returns sent back to us which have not been approved. To have your return approved, please use the Request a Return form. Once your return is approved (typically within one business day) you will receive an email from us containing instructions on how to package and return your goods to us. Return postage costs are your responsibility. Please remember: DO NOT send goods back to us without first obtaining our approval via the Request a Return form.